Site Information

Shipping & Returns

 Returns Policy

You may return most new dry goods, unopened items within 30 days of delivery for a full refund (as long as items are in "like new" condition). If you decide to return any live feeders a 25% restocking fee will be assessed, if shipping was included in the price of your purchase, it will also be deducted. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Dry and Live Goods

We ship Dry Goods Monday Through Friday, if you order on a Friday your order may be processed on the next business day. For any live purchases such as animals or invertebrates, they will be shipped Over night via UPS, unless otherwise arranged by the purchaser. Live items are scheduled to ship Monday Through Wednesday so you can receive it Tuesday through Thursday – this is so if something unforeseen happens such as weather delay, we’ll be able to take care of it before a weekend.- we ship to virtually any address in the world for Dry Goods only. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.